General Terms and Conditions

Online Dispute Resolution

“BOHR” points out in relation to the Consumer Dispute Resolution Act that “BOHR” does not participate in voluntary consumer dispute resolution. If and to the extent that consumer dispute resolution becomes mandatory for BOHR in the future, BOHR will inform the affected consumers accordingly in an appropriate manner.  

Notice according to § 36 Consumer Dispute Resolution Act (VSBG)

We are not obligated and also not willing to participate in a procedure according to VSBG before a consumer arbitration board.

“Black List”

The “Black List” created in accordance with the EU regulation (airlines prohibited from using airspace over the member states) is available online at https://ec.europa.eu/transport/modes/air/safety/air-ban/index_de.htm and can be viewed at the business premises of “BOHR”.

“R+V Security Certificate”

The combination of travel services offered to you constitutes a package holiday within the meaning of Directive (EU) 2015/2302.

BOHR GmbH
An der Kreisstraße 2
55483 Lautzenhausen
Represented by the managing directors: Timo Bohr, Mirco Bohr
Commercial register: HRB-No. 20048 District Court Bad Kreuznach
VAT ID: DE 244 930 682

takes full responsibility for the proper execution of the entire package holiday. In addition, BOHR GmbH has the legally required security for the repayment of your payments and, if the transport is included in the package holiday, to ensure your return transport in the event of its insolvency.

Key Rights under Directive (EU) 2015/2302

1. Travelers receive all essential information about the package holiday before concluding the package travel contract.
2. At least one entrepreneur is always liable for the proper provision of all travel services included in the contract.
3. Travelers receive an emergency phone number or information about a contact point through which they can contact the tour operator or travel agency.
4. Travelers can transfer the package holiday – within a reasonable period and possibly at an additional cost – to another person.
5. The price of the package holiday may only be increased if certain costs (for example, fuel prices) increase and if this is expressly provided for in the contract, and in any case up to 20 days before the start of the package holiday. If the price increase exceeds 8% of the package holiday price, the traveler can withdraw from the contract. If a tour operator reserves the right to increase the price, the traveler has the right to a price reduction if the corresponding costs decrease.
6. Travelers can withdraw from the contract without paying a cancellation fee and receive a full refund of all payments if one of the essential components of the package holiday, except for the price, is significantly changed. If the entrepreneur responsible for the package holiday cancels the package holiday before the start, travelers are entitled to a refund and possibly compensation.
7. Travelers can withdraw from the contract without paying a cancellation fee in the event of extraordinary circumstances before the start of the package holiday, for example, if there are serious security problems at the destination that are likely to affect the package holiday.
8. In addition, travelers can withdraw from the contract at any time before the start of the package holiday by paying a reasonable and acceptable cancellation fee.
9. If essential components of the package holiday cannot be carried out as agreed after the start of the package holiday, reasonable alternative arrangements must be offered to the traveler at no extra cost. The traveler can terminate the contract without paying a cancellation fee if services are not provided in accordance with the contract and this has a significant impact on the provision of the contractual package holiday services and the tour operator fails to remedy the situation.
10. The traveler is entitled to a price reduction and/or compensation if the travel services are not provided or not provided properly.
11. The tour operator assists the traveler if they are in difficulty.
12. In the event of the tour operator's insolvency, payments will be refunded. If the tour operator becomes insolvent after the start of the package holiday and transport is part of the package holiday, the return transport of the travelers will be ensured. BOHR GmbH has insolvency protection with:
    R+V Allgemeine Versicherung AG
    Raiffeisenplatz 1, 65189 Wiesbaden
    Phone: +49-611-5335859
    R+V Security Certificate
    concluded. Travelers can contact this institution if they are denied services due to the insolvency of BOHR GmbH.

Website where the Directive (EU) 2015/2302 can be found in the form implemented into national law: www.umsetzung-richtlinie-eu2015-2302.de